Standard Shipping

Orders over £50 (UK Standard Shipping) - Free Shipping

UK - Standard Shipping (3-5 Working Days) - £5.00 

EU - Standard Shipping (3-6 Working Days) - £6.00

International - Standard Shipping (6-8 working days) - £17

RETURNS POLICY

If you change your mind about your purchase please let us know as soon as possible atelier@artlab 68.com

We produce on demand to avoid adding unwanted items to the planet out of environmental considerations and hope each purchase to be thought through.

We request that the items should be returned to us, unused and within the original packaging within 14 days of purchase and we will offer you an exchange or a full refund. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

We recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you. 

Damaged Items

If your item(s) arrive damaged or broken, please email us with photo evidence within 24hrs, our standard Returns Policy is 14 days.

COVID-19 Shipping Update

Hygiene & Safety

Please note our team are taking all necessary precautions to ensure your orders are packed and delivered within the safest possible manner during COVID-19.
Items and surfaces are sterilised frequently and our team have been provided with gloves and trained in the necessary hygiene protocol for this situation.

ART LAB PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.artlab68.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

   - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

   - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertising or marketing communications we believe may be of interest to you: you will receive our newsletter if you have subscribed. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Following the instructions at the bottom of each mail-out.

Sending an email to atelier@artlab68.com and we will promptly remove you from all correspondence.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at atelier@artlab68.com

CARE

CANDLES

When burning your scented candle for the first time allow the wax to melt all the way to the edge of the container. This will ensure an even burn throughout the candle and will avoid what is referred to as tunnelling, where only part of the wax melts which creates  a shorter burn life. 

Soy wax has a lower melting point than other waxes, that is  why they throw scent well and last longer than others. It's not abnormal for all of the wax to melt but be careful not to knock the vessel to avoid any spillage. 

Before each burn it is essential to ensure you have removed any unnecessary wick, trimming the wick to approximately 1/4 inch. This is really easy and can be done simply by pinching the burnt wick away with your fingers, before it is lit of course. This will also ensure the candle doesn't give off any nasty black smoke. 

When lighting the candle make sure that no wick trimmings or used matches are in the wax, always burn your candle on an even and fire resistant surface and ensure that it is away from flammable items....you know plants, magazines, books and fabrics. 

Never burn the candle for longer than 4 hours at a time and when extinguishing the glass will be hot so please be careful. Never extinguish a candle with water, it can cause hot wax to splatter and might cause the glass container to break. Extinguish the candle if it repeatedly smokes, flickers or if the flame becomes too high. If this occurs the candle isn't burning properly. Cool, trim the wick and then check for drafts before relighting.

When the candle wax is down to 1/2 inch please discontinue. We offer a Re flame service so we would be glad for you to return your container to receive a discounted refill. The vessel must be in good condition to match security standards. For our Re flame service, we don’t change the label if altered during its use.

Always burn your candle within sight, away from drafts and never leave it unattended. Please keep it out of reach of children and pets. 

Enjoy your Artisan candle with care....please remind yourself of the care instruction label on the bottom of the container. 

Our candles are made by us in our atelier and therefore they may vary slightly as it is an  artisanal product.

CLOTHING

 Most of our clothing is made ‘On demand’ to your specifications. Please take care when choosing your size. It is important to follow the care instructions given with each item.
On any printed items it is advisable to dry clean them if you want to prevent fading over time.